Privacy Policy

This Privacy Policy explains how Simple IT (operated by GIT Technology Services LLC, a Texas limited liability company doing business as Simple IT) collects, uses, and protects personal information when you use our website at ctxsimpleit.com, contact us about IT or forensic services, or engage us as a client.

We keep our practices simple and limited to what is strictly necessary to deliver the services you request. We do not sell your personal information, and we do not share SMS consent with anyone.

§ 01 Information We Collect

We collect only the information needed to communicate with you and deliver the services you request. Depending on how you interact with us, that may include:

• Contact details — your name, email address, mailing address, and telephone or mobile number.
• Engagement details — information about the device, incident, or matter you are asking us to investigate or support, including notes, screenshots, and written descriptions you provide to us.
• Evidence and log files — any files, images, disk images, log exports, or other materials that you voluntarily upload, hand over, or mail to us as part of an investigation.
• Billing information — the information necessary to process payment, such as billing name, address, and payment method details, which are transmitted directly to our payment processor.
• Website usage — basic technical information such as IP address and browser type that is captured automatically in server access logs. We do not run tracking scripts or advertising pixels on this site.

§ 02 How We Use Your Information

We use the information we collect for the following purposes, and no others:

• Delivering the services you request — performing IT support, digital forensic investigations, evidence collection, and reporting for your matter.
• Communicating about your engagement — responding to your inquiries, scheduling appointments, sending status updates, and providing case findings. This includes sending you SMS messages only if you have opted in on our Client Intake Questionnaire.
• Billing and recordkeeping — preparing and sending invoices, processing payments, and maintaining business records as required by law.
• Legal compliance — responding to valid legal process and complying with applicable laws and regulations.

§ 03 Who We Share Information With

We do not sell your personal information. We share it only with the limited set of service providers that are strictly necessary to deliver the services you request, and only to the extent they need the information to do their job. Those providers currently include:

• Our payment processor (for processing invoices and card payments).
• Our email service provider (for sending and receiving case communications).
• Secure file storage providers that we use to deliver evidence packages and reports to you.

We may also disclose information if we are required to do so by law, court order, or to protect the rights, property, or safety of our clients or ourselves.

§ 04 SMS Communications & Consent

If you opt into SMS communications on our Client Intake Questionnaire, we will send you text messages for customer care purposes only. This may include appointment confirmations and reminders, forensic case status updates, secure file upload and download links, invoice notifications, and replies to your inbound support questions. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message from Simple IT. For details about our SMS program, please see our SMS Terms of Service.

§ 05 Data Retention & Deletion

We retain personal information only as long as we need it to deliver the services you have requested, to maintain required business and tax records, and to comply with applicable law. When information is no longer needed, we securely delete or destroy it.

You can request deletion of your personal information at any time by emailing us at info@ctxsimpleit.com. We will honor deletion requests to the extent permitted by law. Please note that some records (such as billing records) must be retained for legal or tax purposes.

§ 06 Your Choices

You may:

• Request a copy of the personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information (subject to legal retention requirements).
• Withdraw your consent to SMS communications at any time by replying STOP to any message.

To exercise any of these rights, email us at info@ctxsimpleit.com.

§ 07 Security

We take reasonable administrative, technical, and physical steps to protect the information entrusted to us, including encrypted storage and transmission for evidence files and case materials. No method of electronic transmission or storage is 100% secure, but we treat client data with the seriousness the work demands.

§ 08 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated to active clients directly.

§ 09 Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: